Conditions of sale

1. Validity of the conditions of sale
1.1 The Terms and Conditions of Sale shall apply to the rights and obligations arising between the customer (hereinafter referred to as the Customer) and AllOfficial OÜ, registration code 14445349, address Hobujaama 4, Tallinn, 10151, Estonia (hereinafter referred to as GlamUpper) when purchasing goods.

1.2 In addition to these terms and conditions, legal relations arising from the purchase of GlamUpper products shall be governed by the laws in force in the Republic of Estonia.

1.3 GlamUpper reserves the right to make changes to the terms and conditions of sale and the sale prices. These changes will be reflected on the GlamUpper.com website.

2. Prices
2.1 Prices do not include VAT.

2.2 The preferential percentages shown have been rounded to the nearest whole number.

3. Placing an order
3.1 To order products, find the products you want and add them to your shopping cart. You can view the contents of your shopping cart by clicking on the shopping cart icon at the top of the website.

3.2 It is possible to modify the quantities of Products in the shopping basket. You can remove products from your shopping cart by clicking on the cross in the same row.

3.3 Before placing your order, please select the delivery method that is suitable for the delivery of your parcel.

3.4 Press the “Pay” button to complete your order.

3.5 To confirm your order, click on the “Place order” button. You will then be invoiced in advance, which you can pay immediately by credit card, bank transfer or bank transfer. An order confirmation and a copy of the invoice will be sent to your e-mail address.

3.6 Products will be dispatched after payment of the invoice.

4. Entry into force of the sales contract
4.1 The customer commits to the order and payment after clicking on the “order and pay” button.

4.2 The sales contract shall enter into force from the moment the total amount of the order is credited to the bank account of AllOfficial OÜ.

4.3. The Customer has the right to notify GlamUpper within 14 days of receipt of the goods, or of placing the order if the goods have not yet reached the Customer, of his/her wish to withdraw from the contract and to request a full refund of the amount paid. Purchased goods cannot be returned if the goods ordered have been made to order to meet the Customer’s personal needs. Returned goods must not have been used and must be in their original packaging. The direct costs of returning the goods must be borne by the Customer. The goods must be returned within 14 days of the date of the cancellation.

5. Delivery to
5.1. After the sales contract has entered into force (payment of the invoice by the Customer), GlamUpper will bundle the order and hand it over to GlamUpper’s logistics partner(s) for delivery.

5.2. If you have used the domestic Omniva/DPD/Itella Smartposti parcel service, the order will be dispatched from the parcel machine of the Customer’s choice within 1-3 working days for goods in stock. In the case of goods that are available in advance, the delivery time is indicated on the product. When the order arrives at the parcel machine, a message will be sent to the Customer’s mobile phone containing the location of the parcel machine, opening hours and personal door code. When the code is entered on the parcel machine’s touch screen, the parcel machine door opens and the parcel is delivered to the customer. Shipments will be deposited free of charge in a parcel machine for 7 calendar days from the date of receipt of the message on the Subscriber’s mobile phone. The parcel is then returned to GlamUpper.

5.3. If you have used the international Itella Smartmail parcel service (extended to Finnish customers only), the order will be delivered to the parcel machine of your choice in Finland within 3-5 working days. When the order arrives at the parcel machine, a message will be sent to the Customer’s mobile phone containing the location of the parcel machine, opening hours and personal door code. When the code is entered on the parcel machine’s touch screen, the parcel machine door opens and the parcel is delivered to the customer. Shipments will be deposited free of charge in SmartPOST parcel terminals for 7 calendar days, starting from the date of receipt of the message on the Customer’s mobile phone. The parcel is then returned to GlamUpper.

5.4. If you have used the international Itella Smartpost post office service (extended to Finnish customers only), your order will be delivered to the post office of your choice in Finland within 5-7 working days. When the parcel has reached its destination, the Customer will receive a notification of arrival of the parcel in the mailbox. The parcel will be held at the post office for 14 calendar days from the date of arrival at the post office. The parcel is then returned to GlamUpper.

5.5. Products damaged in transit, but not the Product packaging, will be replaced to the Customer. In the event that replacement of the product should prove impossible, the Customer will be reimbursed the cost of the goods.

5.6. GlamUpper shall not be liable for any delay in the delivery of the goods if the goods have been delivered to the logistics partner in due time, but the delay in delivery is due to circumstances beyond GlamUpper’s control or foreseeable circumstances.

6. Right of withdrawal
6.1 Products purchased from the GlamUpper website are subject to a 14-day right of withdrawal from the date of receipt. If the product ordered from the e-shop is not suitable for the Customer, the Customer may return it to the e-shop.

6.2 In order to return goods, you must contact GlamUpper customer service via social media channels or by sending an email to glamupper@gmail.com. Upon receipt of the withdrawal, GlamUpper will send the Customer a confirmation of receipt of the withdrawal.

6.3 The purchased product must be returned immediately, but not later than 14 days from the date of the request for return. Orders purchased from the GlamUpper website can only be returned using the door code you used to receive the parcel.

6.4 In order to exercise the right of return, the product to be returned must be unused and the packaging must be intact and undamaged.

6.5 The 14-day right of withdrawal does not apply if:

1. a product is inherently non-returnable for health or hygiene reasons (e.g. make-up, cosmetics, perfumes, toiletries, food supplements and foodstuffs, beverages, blankets, pillows, etc.) or has been used or opened or the use (or non-use) of which cannot be controlled;
2. the subject matter of the order is flowers, flower arrangements or flower bouquets pursuant to section 53(4)(4) of the LOA;
3. a product is mixed or combined with another product or good in such a way that they can no longer be separated;
4. the product has been used for commercial and professional purposes;
5. the malfunction is caused by incorrect use of the appliance (failure to follow the instructions);
6. the device has been used with an inappropriate voltage;
7. the product has been mechanically damaged or broken (e.g. by a fall);
8. this is normal wear and tear of the appliance and faults that do not impair the value or use of the appliance;
9. the equipment has been repaired by a person not authorised by the importer.

6.6 The Customer shall bear the costs of returning the Goods, unless the reason for return is non-conformity with the order or defective Goods.

6.7 In the event of return of the Goods, the amount paid for the purchase shall be refunded to the Customer as soon as possible, but not later than 14 days from the date of the request for withdrawal. GlamUpper may refuse to make refunds until it has received the goods that are the subject of the contract or until the Customer has provided proof that it has returned the goods, whichever is the earlier.

6.8 GlamUpper reserves the right to refuse to accept an order or to cancel an order, for example, but not limited to, in the event of an incorrect price being published in the price list due to an error or technical fault.

7. Use of the purchased goods/products for business or professional purposes (including legal person).
7.1 If the purchased product has been used for commercial or professional purposes or if the purchaser has been a legal person, the normal complaints procedure does not apply. In these cases, the time limit for lodging a complaint is usually 6 months or more, if the manufacturer has so agreed. During this period, the product will be replaced or repaired in the event of a defect by the manufacturer.

7.2 Products will not be replaced if:

1. the product is unfit for use for health or hygiene reasons or has been used or opened (cosmetics, etc.);
2. a product is mixed or combined with another product or good in such a way that they can no longer be separated;
3. the product has been used for commercial and professional purposes;
4. the malfunction is caused by incorrect use of the equipment (failure to follow the instructions);
5. the product has been used with an inappropriate voltage;
6. the product has been mechanically damaged or broken (e.g. by a fall);
7. normal wear and tear of the product and defects that do not impair the value and use of the equipment;
8. the product has been repaired by a person not authorised by the importer.

8. Responsibility
GlamUpper and the Client shall be liable for any damage caused to the other party by breach of these Terms and Conditions in the cases and to the extent provided for by the legislation of the Republic of Estonia.

9. Unquantifiable force
GlamUpper shall not be liable for any damage or delay in delivery of the goods if the damage or delay in delivery is due to circumstances beyond GlamUpper’s control or foreseeable.

10. Protection and security of personal data
Information and personal data collected during the process of GlamUpper pagination and ordering will be treated as confidential and will not be disclosed to third parties. Encrypted data communication with banks when paying for purchases ensures the security of the Customer’s personal banking details.

11. Complaints procedure
11.1 GlamUpper shall be liable for any non-conformity or defects of the goods sold to the Customer, which become apparent within a period of up to two years from the delivery of the goods to the Customer. In the event of non-conformity or defects, please report the complaint to GlamUpper.

11.2 The claim must state:

1. Customer name and contact details;
2. Date of complaint and order/invoice number;
3. Lack of goods;
4. The requirement for GlamUpper;
5. Reference must be made to the document proving the transaction or the guarantee, or a copy must be attached to the complaint.

11.3 Complaints concerning non-compliance or defects must be lodged within two months of the discovery of the non-compliance or defect.

11.4 In the event of a defect in the Goods, we ask you to discontinue using the Goods.

11.5 GlamUpper will respond to the complaint no later than 15 days after receipt of the Customer’s complaint.

11.6 GlamUpper shall not be liable for any defects in the Product caused by the Customer, or as a result of improper storage or use of the Product. Defects include product defects, but not product packaging defects.

11.7 In the event that the Product does not comply with the terms of the Contract, or is defective or faulty, the Customer shall have the right to request the repair or replacement of the Product. In the event that the repair or replacement of the product is not possible, fails or causes unreasonable inconvenience to the Customer, the Customer has the right to withdraw from the contract and claim a refund.

12. Processing of customer personal data
12.1. GlamUpper processes the personal data provided by the Client in accordance with the requirements of the Personal Data Protection Act. For more information on the process of processing personal data, see this page.

12.2. The personal data to be processed are the data requested from the Customer when joining the loyalty program, registering an e-shop account and/or placing an order (first and last name, address, telephone number, e-mail address, bank account number, shopping cart contents and purchase history).

12.3. GlamUpper processes the Customer’s personal data for the purposes of fulfilling orders (including sending notifications related to the order), paying for products, delivering products, preparing and sending offers and news.

12.4. The data controller of the customer’s personal data in the e-shop www.GlamUpper.com is AllOfficial OÜ.

12.5. GlamUpper does not disclose the Client’s personal data to third parties, except:

12.5.1. to the courier company to the extent necessary for the delivery of the Products to the Customer or for the consumption of the Service;

12.5.2. to the suppliers of the products included in the order (name and telephone number of the customer) to fulfil the order and to ensure customer service.

12.5.3. In the cases set out in Clauses 12.5.1 and 12.5.2, the Customer’s personal data will be processed solely for the purpose of fulfilling the order and the processors will ensure the same level of protection of personal data as GlamUpper.

12.6. The customer has the right to access his/her personal data at any time and to request the modification or deletion of such data, unless otherwise provided by law, by applying to GlamUpper.

12.7. If the Customer has expressed a wish and consent to receive newsletters and/or personalised offers from GlamUpper, the Customer always has the right to withdraw this consent by sending a notification to GlamUpper.

12.8. You have the right to request the transfer of your personal data to another data processor at any time by submitting a digitally signed request to GlamUpper. GlamUpper has the right to refuse to transfer personal data directly to another data processor if, in GlamUpper’s opinion, the transfer to a third party is not secure.

12.9. If the Customer believes that his/her rights have been infringed by the processing of personal data within the framework of the loyalty programme or in the e-shopping environment, the Customer has the right to turn to the Data Protection Inspectorate and the courts.

13. Dispute settlement procedure
If the Customer has any complaints regarding GlamUpper, they must be submitted to GlamUpper. If the Customer and GlamUpper are unable to resolve the dispute through an agreement, the Buyer may refer the dispute to the Consumer Disputes Committee. The Consumer Disputes Committee is competent to settle disputes arising out of the contract between the Customer and GlamUpper.